Returns & Refunds Policy

Last updated: December 22, 2025

At LexKurion Publishing House, we value transparency and customer satisfaction. This policy explains the conditions under which returns, replacements, or refunds may be requested, taking into account that our products are fulfilled by different third-party production and shipping partners.

📚 Printed Books

All printed books sold on our website are produced using print-on-demand or third-party fulfillment services. Each book is printed specifically for the customer at the time of purchase.

Returns & Replacements

We accept returns or replacements only in the following situations:

  • The book arrives damaged

  • The book is defective due to a manufacturing or printing error

  • An incorrect book is received

To request a return or replacement, please contact us within 7 days of delivery and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the book and original packaging

Once the issue is verified, we will arrange for a replacement or, when applicable, a refund.

Non-Returnable Conditions

Due to the nature of print-on-demand and custom fulfillment, we do not accept returns or refunds for:

  • Change of mind or buyer’s remorse

  • Incorrect format, edition, or quantity selected at checkout

  • Minor variations in color, trimming, binding, or print alignment that are inherent to the production process

🛍️ Merchandise, Apparel & Physical Products

Merchandise, apparel, and other physical products are fulfilled by independent third-party suppliers, some of which manufacture or ship products on demand.

Returns & Replacements

Returns or replacements are accepted only in cases of:

  • Manufacturing defects

  • Damage during shipping

  • Incorrect items received

Requests must be submitted within 7 days of delivery, accompanied by photographic evidence.

Non-Returnable Conditions

We do not accept returns or exchanges for:

  • Incorrect size, color, model, or style selected at checkout

  • Buyer’s remorse or preference changes

  • Products that have been used, washed, or altered

💾 Digital Products

All digital products, including digital books, downloads, and other digital resources, are non-refundable once access has been granted or the download has been made available.

If you experience technical issues accessing a digital product, please contact us and we will make reasonable efforts to resolve the issue.

💳 Refund Processing

Approved refunds will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your payment provider and financial institution.

🚚 Shipping & Delivery Issues

LexKurion Publishing House is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Supply chain disruptions

  • Incorrect or incomplete shipping information provided by the customer

However, we will make reasonable efforts to assist customers in resolving delivery-related issues whenever possible.

📩 How to Request a Return or Refund

To request assistance, please contact us at:

contact@lexkurion.com

Please include your order number and relevant details to help us process your request efficiently.

🔄 Policy Updates

We reserve the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated effective date.